Customer Success

This is why we are in business. Read our case studies to see how PlantStar has delivered OEE improving results for manufacturers.

 

The PlantStar Process of Excellence

Years of Experience

Average Years Customer Retention

%

Annual Retention Rate

Listen and understand customer “Smart Factory Initiative”
Discover and determine requirements.

Site Evaluation:

  1. Factory layout.
  2. Determine hardware requirements.
  3. Identify equipment locations.
  4. Define and agree to customer requirements.
  • Prepare and Plan.
  • Provide detailed plan and cost model.
  • Specify PlantStar and Customer responsibilities.
  • Agree on timeline.
  • Manage customer agreed responsibilities.
  • Ensure PlantStar and customer action items are complete.
  • Installation and commissioning of system.
  • Test and verify the system is functioning properly.
  • Customer & PlantStar confirm completion.
  • Administration Training.
  • Supervisor Training.
  • Employee Training.
  • Ensure everything is in place for customer’s “Go Live” date.
  • Remotely monitor new plant usage of the PlantStar System.
  • Quarterly site visits and evaluate usage.
  • Advise customer of usage issues.
  • Provide assistance to increase system usage.
  • Evaluate system and advise customer of additional solutions available.
  • Discuss future needs.
  • Report back to PlantStar leadership with recommendations.

Case Studies

Stanley Black & Decker

Stanley Engineered Fastening has been a longstanding customer of SYSCON International. Watch this video as they demonstrate their use of PlantStar as a smart factory solution.

Visibility & Production Control

Grow and Increase Uptime

Prove Theories With Data

PlantStar

Interconnect your machines and business architecture to improve quality, production time, and profitability.